{"id":2404709761104,"title":"Broadlink RM-Mini3 Black Bean Universal Remote Wi-Fi + IR Controller Smart Home Hub","handle":"broadlink-rm-mini3-black-bean-universal-remote-wi-fi-ir-controller-hub","description":"\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Compatibility】\u003c\/strong\u003eSupport 50,000+IR (38KHz) controlled devices such as TV, Set-up Box, A\/C, Personal Video Recorder, DVD, receiver and more. Supported devices library is constantly being updated by the cloud so your RM Mini3 is always compatible with newer devices. Large IR database that over 98% IR remote function. Option to program your devices features if certain cloud data is unavailable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【APP Control】\u003c\/strong\u003eControl IR appliances with IHC App anywhere anytime. Set up timers to turn on\/off appliances at a specific time or customize scenes with multiple devices. Turning your basic home devices into smart devices and making life smarter and more convenient. (Note: Please download the latest Broadlink App – Intelligent Home Center (IHC). The previous app Broadlink e-Control does not work with Alexa. The RM Mini3 only support 2.4 GHz Wi-Fi)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Voice Control】\u003c\/strong\u003eCompatible with Alexa to voice control your TV, STB, Air Conditioner and Fans; Compatible with Google Home to voice control your Air Conditioner.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Scheduling Features】\u003c\/strong\u003eEnable and schedule features on a daily basis and customizable for your needs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Tech Support \u0026amp; Warranty】\u003c\/strong\u003e1-year warranty, 24\/7 unlimited technical support, and Video Guide are available on YouTube.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg alt=\"\" src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB11mSnAYSYBuNjSspfq6AZCpXaN.jpg?v=1546569634\" style=\"float: none;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1FX_3A_tYBeNjy1Xdq6xXyVXaY.jpg?v=1546569662\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1EMJYA.R1BeNjy0Fmq6z0wVXaG.jpg?v=1546569676\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1sLvxA9tYBeNjSspaq6yOOFXaR.jpg?v=1546569688\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1iaKtA9BYBeNjy0Feq6znmFXaz.jpg?v=1546569700\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1YXlLA79WBuNjSspeq6yz5VXaW.jpg?v=1546569713\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1BfF6A1uSBuNjSsziq6zq8pXaR.jpg?v=1546569726\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1itg8sDXYBeNkHFrdq6AiuVXaJ.jpg?v=1546569738\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1JYkLX4_rK1RkHFqDq6yJAFXaW.jpg?v=1546569750\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSpecification:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003e\u003cspan class=\"a-text-bold\"\u003eControl Your IR Appliances from Anywhere\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\nBroadLink RM Mini3 remote turns your smartphone or tablet into a universal remote and integrates control of home entertainment and home automation devices in one easy-to-use Free IHC App. Now RM Mini3 can work with Echo. When paired with Alexa, RM Mini3 gives you hands-free voice control over your devices turn your TV on\/off or turn up\/down volume via voice command.\u003cbr\u003e\n\u003cp\u003eSupports 50,000+ IR (IR only, no RF, compared with RM PRO) controlled devices, including your TV, DVD, audio, Air Conditioner, satellite, PVR and more. You can customize for your family and enjoy the peace-of-mind. Smaller but smarter: Create the timer and see what you needed\u003cbr\u003eLarge IR database: cover 98% IR remote function, update automatically on cloud\u003cbr\u003eLearning function: learn your remote controller if the appliance model is not available.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eOne Key Configuration:\u003c\/strong\u003e\u003cbr\u003eDownload APP, power on RM MINI 3, when the indicator light flashes quickly, open APP and choose “add device”, choose your Wi-Fi, then enter a password, you pair them successfully! Then, record your original remote on APP or download the code from the cloud if it existed in the cloud already. Control Your IR Appliances from Anywhere.\u003cbr\u003e\u003cstrong\u003eOne APP for All:\u003c\/strong\u003e\u003cbr\u003eThe free e-control App works with all BroadLink or BroadLink DNA smart home devices, allowing you to easily control your home from an Android or iOS device.\u003cbr\u003eSupport all IR controlled devices such as TV, Air condition, DVD and etc, not support remote wall switch, not support Electric curtains and so on, IR signal does not go through the obstacles.\u003cbr\u003eSupport Wifi 2.4GHz b\/g\/\u003cbr\u003eSupport Apps for Android 4.0 and IOS 7.0 or Above\u003cbr\u003eYou can set the boot time of TV\/Air condition\/DVD in advance\u003cbr\u003eSupport auto modes, AUTO HOME, and AUTO AWAY\u003cbr\u003eInfrared Radiation: 38K\u003cbr\u003eWorking temperature: 0~50 degrees\u003cbr\u003eWorking humidity: less than 85%\u003cbr\u003eMax. Current: 0.5A\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePackage Includes:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e1 piece Wi-Fi Enabled Infrared Universal Remote Control\u003cbr\u003e1 piece USB charging cable\u003cbr\u003e1 piece user manual\u003c\/p\u003e","published_at":"2019-01-03T17:48:36-08:00","created_at":"2019-01-03T17:30:11-08:00","vendor":"Gazechimp","type":"Cool Discover","tags":[],"price":1899,"price_min":1899,"price_max":1899,"available":true,"price_varies":false,"compare_at_price":2399,"compare_at_price_min":2399,"compare_at_price_max":2399,"compare_at_price_varies":false,"variants":[{"id":21337122865232,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"68001419","requires_shipping":true,"taxable":false,"featured_image":null,"available":true,"name":"Broadlink RM-Mini3 Black Bean Universal Remote Wi-Fi + IR Controller Smart Home Hub","public_title":null,"options":["Default Title"],"price":1899,"weight":149,"compare_at_price":2399,"inventory_quantity":68,"inventory_management":"shopify","inventory_policy":"continue","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/51M5in8Q1eL._SL1200.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/image_9e9dcf17-f7c8-4e68-9323-abdef95147a3.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/68001419_3_image.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/68001419_5_image.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/68001419_1_image.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/615J-dWBDeL._SL1200.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/61u2YQnB2pL._SL1200.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/68001419_11_image.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/61IYc44r88L._SL1200.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/61FnK11AWiL._SL1200.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/61pKPgVLyvL._SL1200.jpg?v=1546569606","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/71agh-mRwtL._SL1200.jpg?v=1546569606"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/51M5in8Q1eL._SL1200.jpg?v=1546569606","options":["Title"],"content":"\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Compatibility】\u003c\/strong\u003eSupport 50,000+IR (38KHz) controlled devices such as TV, Set-up Box, A\/C, Personal Video Recorder, DVD, receiver and more. Supported devices library is constantly being updated by the cloud so your RM Mini3 is always compatible with newer devices. Large IR database that over 98% IR remote function. Option to program your devices features if certain cloud data is unavailable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【APP Control】\u003c\/strong\u003eControl IR appliances with IHC App anywhere anytime. Set up timers to turn on\/off appliances at a specific time or customize scenes with multiple devices. Turning your basic home devices into smart devices and making life smarter and more convenient. (Note: Please download the latest Broadlink App – Intelligent Home Center (IHC). The previous app Broadlink e-Control does not work with Alexa. The RM Mini3 only support 2.4 GHz Wi-Fi)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Voice Control】\u003c\/strong\u003eCompatible with Alexa to voice control your TV, STB, Air Conditioner and Fans; Compatible with Google Home to voice control your Air Conditioner.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Scheduling Features】\u003c\/strong\u003eEnable and schedule features on a daily basis and customizable for your needs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e【Tech Support \u0026amp; Warranty】\u003c\/strong\u003e1-year warranty, 24\/7 unlimited technical support, and Video Guide are available on YouTube.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg alt=\"\" src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB11mSnAYSYBuNjSspfq6AZCpXaN.jpg?v=1546569634\" style=\"float: none;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1FX_3A_tYBeNjy1Xdq6xXyVXaY.jpg?v=1546569662\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1EMJYA.R1BeNjy0Fmq6z0wVXaG.jpg?v=1546569676\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1sLvxA9tYBeNjSspaq6yOOFXaR.jpg?v=1546569688\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1iaKtA9BYBeNjy0Feq6znmFXaz.jpg?v=1546569700\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1YXlLA79WBuNjSspeq6yz5VXaW.jpg?v=1546569713\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1BfF6A1uSBuNjSsziq6zq8pXaR.jpg?v=1546569726\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1itg8sDXYBeNkHFrdq6AiuVXaJ.jpg?v=1546569738\" alt=\"\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/HTB1JYkLX4_rK1RkHFqDq6yJAFXaW.jpg?v=1546569750\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSpecification:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003e\u003cspan class=\"a-text-bold\"\u003eControl Your IR Appliances from Anywhere\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\nBroadLink RM Mini3 remote turns your smartphone or tablet into a universal remote and integrates control of home entertainment and home automation devices in one easy-to-use Free IHC App. Now RM Mini3 can work with Echo. When paired with Alexa, RM Mini3 gives you hands-free voice control over your devices turn your TV on\/off or turn up\/down volume via voice command.\u003cbr\u003e\n\u003cp\u003eSupports 50,000+ IR (IR only, no RF, compared with RM PRO) controlled devices, including your TV, DVD, audio, Air Conditioner, satellite, PVR and more. You can customize for your family and enjoy the peace-of-mind. Smaller but smarter: Create the timer and see what you needed\u003cbr\u003eLarge IR database: cover 98% IR remote function, update automatically on cloud\u003cbr\u003eLearning function: learn your remote controller if the appliance model is not available.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eOne Key Configuration:\u003c\/strong\u003e\u003cbr\u003eDownload APP, power on RM MINI 3, when the indicator light flashes quickly, open APP and choose “add device”, choose your Wi-Fi, then enter a password, you pair them successfully! Then, record your original remote on APP or download the code from the cloud if it existed in the cloud already. Control Your IR Appliances from Anywhere.\u003cbr\u003e\u003cstrong\u003eOne APP for All:\u003c\/strong\u003e\u003cbr\u003eThe free e-control App works with all BroadLink or BroadLink DNA smart home devices, allowing you to easily control your home from an Android or iOS device.\u003cbr\u003eSupport all IR controlled devices such as TV, Air condition, DVD and etc, not support remote wall switch, not support Electric curtains and so on, IR signal does not go through the obstacles.\u003cbr\u003eSupport Wifi 2.4GHz b\/g\/\u003cbr\u003eSupport Apps for Android 4.0 and IOS 7.0 or Above\u003cbr\u003eYou can set the boot time of TV\/Air condition\/DVD in advance\u003cbr\u003eSupport auto modes, AUTO HOME, and AUTO AWAY\u003cbr\u003eInfrared Radiation: 38K\u003cbr\u003eWorking temperature: 0~50 degrees\u003cbr\u003eWorking humidity: less than 85%\u003cbr\u003eMax. Current: 0.5A\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePackage Includes:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e1 piece Wi-Fi Enabled Infrared Universal Remote Control\u003cbr\u003e1 piece USB charging cable\u003cbr\u003e1 piece user manual\u003c\/p\u003e"}

Broadlink RM-Mini3 Black Bean Universal Remote Wi-Fi + IR Controller Smart Home Hub

Sku: 68001419
$23.99
Maximum quantity available reached.
20
  • 【Compatibility】Support 50,000+IR (38KHz) controlled devices such as TV, Set-up Box, A/C, Personal Video Recorder, DVD, receiver and more. Supported devices library is constantly being updated by the cloud so your RM Mini3 is always compatible with newer devices. Large IR database that over 98% IR remote function. Option to program your devices features if certain cloud data is unavailable.
  • 【APP Control】Control IR appliances with IHC App anywhere anytime. Set up timers to turn on/off appliances at a specific time or customize scenes with multiple devices. Turning your basic home devices into smart devices and making life smarter and more convenient. (Note: Please download the latest Broadlink App – Intelligent Home Center (IHC). The previous app Broadlink e-Control does not work with Alexa. The RM Mini3 only support 2.4 GHz Wi-Fi)
  • 【Voice Control】Compatible with Alexa to voice control your TV, STB, Air Conditioner and Fans; Compatible with Google Home to voice control your Air Conditioner.
  • 【Scheduling Features】Enable and schedule features on a daily basis and customizable for your needs.
  • 【Tech Support & Warranty】1-year warranty, 24/7 unlimited technical support, and Video Guide are available on YouTube.

Specification:

Control Your IR Appliances from Anywhere

BroadLink RM Mini3 remote turns your smartphone or tablet into a universal remote and integrates control of home entertainment and home automation devices in one easy-to-use Free IHC App. Now RM Mini3 can work with Echo. When paired with Alexa, RM Mini3 gives you hands-free voice control over your devices turn your TV on/off or turn up/down volume via voice command.

Supports 50,000+ IR (IR only, no RF, compared with RM PRO) controlled devices, including your TV, DVD, audio, Air Conditioner, satellite, PVR and more. You can customize for your family and enjoy the peace-of-mind. Smaller but smarter: Create the timer and see what you needed
Large IR database: cover 98% IR remote function, update automatically on cloud
Learning function: learn your remote controller if the appliance model is not available.


One Key Configuration:
Download APP, power on RM MINI 3, when the indicator light flashes quickly, open APP and choose “add device”, choose your Wi-Fi, then enter a password, you pair them successfully! Then, record your original remote on APP or download the code from the cloud if it existed in the cloud already. Control Your IR Appliances from Anywhere.
One APP for All:
The free e-control App works with all BroadLink or BroadLink DNA smart home devices, allowing you to easily control your home from an Android or iOS device.
Support all IR controlled devices such as TV, Air condition, DVD and etc, not support remote wall switch, not support Electric curtains and so on, IR signal does not go through the obstacles.
Support Wifi 2.4GHz b/g/
Support Apps for Android 4.0 and IOS 7.0 or Above
You can set the boot time of TV/Air condition/DVD in advance
Support auto modes, AUTO HOME, and AUTO AWAY
Infrared Radiation: 38K
Working temperature: 0~50 degrees
Working humidity: less than 85%
Max. Current: 0.5A

Package Includes:

1 piece Wi-Fi Enabled Infrared Universal Remote Control
1 piece USB charging cable
1 piece user manual

Customer Reviews

Based on 20 reviews
5 Star
80% 
16
4 Star
20% 
4
3 Star
0% 
0
2 Star
0% 
0
1 Star
0% 
0
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  • Reviews

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KO
12/20/2018
Kerry O. Kendrick

Excellent device

Easy to setup and program. Works very good. I highly recommend it. I have it set up to control my elderly mothers TV and DVD player from my home. She can not remember how to use the remotes anymore. Veryy helpful and not expensive at all.

KC
12/01/2018
Kindle Customer

Great deal!

When I first got this remote I was going to use it for the one I lost, but then I noticed it made my crazy Uncle with the metal plate in his head do crazy stuff by using the remote. I made him make the local grocery store have a clean up in aisle 6. I also made him run naked through Sunday mass where there was another clean up in the aisle. He's in jail now and i'm looking for anyone with a metal plate to hang out with and be friends with. Great deal!

JK
10/28/2018
Joseph Kitzmiller

Love this Device

I really like this little device. I use it to control TVs, directv receiver, and yamaha stereo receiver. I liked it so much I bought another and plan to buy another couple of units. I like that you can use macros to turn the bedroom TV/DIRECTV/Receiver on and off and to change channels, as welll as the receiver. Setup was a bit difficult, but once I figured out how it did things, it was a snap. I bought two of these and will be buying another two units. I have it connected to Alexa and the connection and commands work well. I highly recommend this device.

TG
10/24/2018
Tony Garcia

great job

I purchased a remote but it did not work. I would like to thank Alisa from anewish she took care of the problem right away and sent me a new one. These are the kind of companies I love to do business with. My new remote is working great again thank you Alisa for the great job you are doing your company should be proud to have you as part of their team.

AC
10/13/2018
Amazon Customer

Works well for tv and cable box.

Used this to add alexa voice contol to TV and spectrum cable box. It worked like a charm. Charter/Spectrum does not support smart home integration for their cable box, this little IR blaster fills that need. I can now turn the TV on And off, change the volume, and ser the cable channel all via alexa. It would be nice to be able to bring up the guide and scroll through it by voice, but fir less than $20 you realy can��t beat this. -Update- you can use this to bring up the cable listings by using ��scenes�� to create vebal commands like �� Alexa turn on cable listings��, and ��alexa turn on page up��

Where can we deliver the package to?

We can ship to most countries in the world.
Countries not shipped to include:  Afghanistan, Cambodia, Republic of Ireland, Republic of Korea, Western Sahara.
Click the button on the website check out page then you can see if this product can be delivered to that destination country.
For example:

Shipping Country

What shipping methods are offered, and what are the respective shipping times?

We offer free shipping worldwide for a safe and convenient shopping experience, below are the estimated shipping times (Hong Kong and our Warehouses).

China Warehouse:
Shipping Type Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days)
Free Shipping Standard Shipping United States 3.2% 41.12% 42.88% 12.8% 19.15
Spain, United Kingdom, Italy, Germany, France & Portugal 38.8% 20% 38.9% 2.3% 15.15
Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 13.79% 72.37% 11.37% 2.32% 18.66
Russia 0% 4.45% 84.41% 11.1% 28
Japan, Korea 0% 21.30% 68.80% 9.66% 17.75
Brazil 0% 0% 23.91% 72.09% 38.6
Turkey 0.06% 37.75% 59.05% 3.1% 20.33
Thailand, Singapore & Malaysia 0% 40.39% 56.12% 2.6% 16.2
Other countries 0.7% 38.79% 47.94% 8.56% 23.57

Note: The above shipping time is calculated by using calendar days. This is a general guide and delays caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

 

My package says delivered, but I didn’t receive it.

Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

 

Do you combine orders?

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.

 

Why is my order unfulfilled?

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

 

My international package is stuck in the US.

We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan.

If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

 

Can I have my order delivered to a PO Box address?

>Yes! We do deliver to PO boxes. :)

 

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the USPS website, though!

If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!

 

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

 

What should I do if my order hasn’t been delivered?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order.

 

What countries do you ship to?

We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of the Ukraine, Sudan and Syria.

Yes, wherever you are, we will be able to deliver the products to you.

FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL.

However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.

Some of Gazechimp products are supposed to ship with a manual but...

sometimes the manual just isn't very good, and you need more help with the product.

sometimes we made a mistake and the manual was not put in the box.

sometimes the product is new, and the manufacturer manual was so dire, we took it out!

sometimes the manufacturer thought they were only selling this product B2B, so there is no manual.

Here's how we'll help:

Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.

If a manual was omitted accidentally, we'll give you a link where you can download it.

If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

First, check the details in the product description again on gazechimp.com to make sure it is supposed to have what you think it should.

If you're really missing something, please contact us, and here's how we'll handle it:

Give us your order number and the product code.

If the missing part is hard to describe, please provide a photo and reference a similar product photo on gazechimp.com.

If we confirm something is missing, we'll send it out to you free of charge.

Is something missing from your order? Then simply follow these steps:

Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.

Check the status and comments of your order on Gazechimp, and see if you received any emails from Gazechimp about the order.

It's possible we split your order into more than one delivery to speed things up.

Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing.

We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched... meaning that the item(s) went missing during shipping and has been lost/stolen.

(This is very rare, but it can happen.)

If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint.

You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Gazechimp order history.

It's imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system.

They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.

In order to combat fraud, we cannot independently verify lost/stolen item complaints.

This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation.

If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Gazechimp.

In that case we will inform you and either pass on the refund directly or make a new delivery to you - it will be your choice to make.

Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Gazechimp in the meantime if you need the products urgently.

Usually, when you import goods from Gazechimp, the packet will be inspected by your local Customs office.

There's usually no reason to worry because:

Gazechimp provides all the necessary paperwork for your shipment;

In most countries it's pretty easy to import most kinds of consumer electronics;

The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility.

For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country,

that is your responsibility to know about before you order from Gazechimp. If the delivery failed for that reason, we cannot offer any compensation,

because as the importer it's your job to know about the local regulations.

Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods:

in this case, it is your responsibility to know about this before you place an order on Gazechimp, and in the case of a failed delivery, we cannot offer any compensation.

As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

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