{"id":2409143566416,"title":"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds","handle":"i9s-pair-of-tws-wireless-bluetooth-earphones-mini-earbuds","description":"\u003cul\u003e\n\u003cli\u003eAdopt Bluetooth V4.2, stable transmission, low power consumption and strong compatibility\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eComes with 300mAh charging case for mobile charging, easy to store\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eSurround sound, comes with CVC6.0 noise reduction function, enjoy high-definition music\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eErgonomic design gives you a stable and comfortable auditory effect when sporting, or walking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eSuitable for running or other sports\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\" src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_46426.jpg?v=1546845312\" style=\"float: none;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_62397.jpg?v=1546845326\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_23881.jpg?v=1546845358\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_65304.jpg?v=1546845425\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_90030.jpg?v=1546845436\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_48656.jpg?v=1546845446\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_64389.jpg?v=1546845455\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eGeneral\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eFunction: Answering Phone,Bluetooth,Microphone,Multi connection function,Song Switching,Voice Prompt,Volume Control \u003cbr\u003e Material: ABS \u003cbr\u003e Model: i9s \u003cbr\u003e Type: In-Ear \u003cbr\u003e Wearing type: In-Ear\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eProduct Details\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eApplication: Sport,Working \u003cbr\u003e Charging Time.: earphone: 1h, charging dock: 2h \u003cbr\u003e Compatible with: iPhone,iPod,Mobile phone \u003cbr\u003e Connectivity: Wireless \u003cbr\u003e Frequency response: 20-20000Hz \u003cbr\u003e Impedance: 40ohms \u003cbr\u003e Music Time: 80mins \u003cbr\u003e Sensitivity: 105±3 dB \u003cbr\u003e Standby time: 60h \u003cbr\u003e Talk time: 80mins\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eExtended Function\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eBluetooth: Yes \u003cbr\u003e Bluetooth chip: Jieli 6904 \u003cbr\u003e Bluetooth distance: W\/O obstacles 10m \u003cbr\u003e Bluetooth mode: Hands free,Headset \u003cbr\u003e Bluetooth protocol: A2DP,AVRCP,HFP,HSP \u003cbr\u003e Bluetooth Version: V4.2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eBattery Information\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eBattery Capacity(mAh): earphone: 35mAh Li-ion Battery, charging dock: 300mAh Li-ion battery \u003cbr\u003e Battery Type: Built-in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eDimension and Weight\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003ePackage size (L x W x H): 8.00 x 8.00 x 5.50 cm \/ 3.15 x 3.15 x 2.17 inches \u003cbr\u003e Package weight: 0.1230 kg \u003cbr\u003e Product size (L x W x H): 4.20 x 1.60 x 1.00 cm \/ 1.65 x 0.63 x 0.39 inches \u003cbr\u003e Product weight: 0.0310 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003ePackage Contents\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003ePackage Contents: 1 x Pair of Earphones, 1 x Charging Dock, 1 x Protective Cover, 1 x USB Cable, 1 x Chinese User Manual, 1 x Buckle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e","published_at":"2019-01-06T23:12:21-08:00","created_at":"2019-01-06T23:20:51-08:00","vendor":"Gazechimp","type":"Headphones","tags":[],"price":1699,"price_min":1699,"price_max":1699,"available":true,"price_varies":false,"compare_at_price":2999,"compare_at_price_min":2999,"compare_at_price_max":2999,"compare_at_price_varies":false,"variants":[{"id":21362821759056,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"63022960","requires_shipping":true,"taxable":false,"featured_image":{"id":7026759893072,"product_id":2409143566416,"position":5,"created_at":"2019-01-06T23:20:59-08:00","updated_at":"2019-01-17T19:45:35-08:00","alt":null,"width":500,"height":500,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_17818.jpg?v=1547783135","variant_ids":[21362821759056]},"available":true,"name":"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds","public_title":null,"options":["Default Title"],"price":1699,"weight":0,"compare_at_price":2999,"inventory_quantity":76,"inventory_management":"shopify","inventory_policy":"continue","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_47584.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_56691.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_31634.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_90601.png?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_17818.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/New_i9s_mini_TWS_air_pods_Wireless_earbuds_headphones-1_1400x_ce3d57b3-37f5-436d-840f-9c71223e9a36.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/New_i9s_mini_TWS_air_pods_Wireless_earbuds_headphones-2.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/New_i9s_mini_TWS_air_pods_Wireless_earbuds_headphones-3.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/New_i9s_mini_TWS_air_pods_Wireless_earbuds_headphones-4.jpg?v=1547783135","\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/New_i9s_mini_TWS_air_pods_Wireless_earbuds_headphones-5.jpg?v=1547783135"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/products\/20181011131822_47584.jpg?v=1547783135","options":["Title"],"content":"\u003cul\u003e\n\u003cli\u003eAdopt Bluetooth V4.2, stable transmission, low power consumption and strong compatibility\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eComes with 300mAh charging case for mobile charging, easy to store\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eSurround sound, comes with CVC6.0 noise reduction function, enjoy high-definition music\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eErgonomic design gives you a stable and comfortable auditory effect when sporting, or walking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cli\u003eSuitable for running or other sports\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\" src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_46426.jpg?v=1546845312\" style=\"float: none;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_62397.jpg?v=1546845326\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_23881.jpg?v=1546845358\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_65304.jpg?v=1546845425\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_90030.jpg?v=1546845436\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_48656.jpg?v=1546845446\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/2276\/4785\/files\/20181012095121_64389.jpg?v=1546845455\" alt=\"i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds\"\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eGeneral\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eFunction: Answering Phone,Bluetooth,Microphone,Multi connection function,Song Switching,Voice Prompt,Volume Control \u003cbr\u003e Material: ABS \u003cbr\u003e Model: i9s \u003cbr\u003e Type: In-Ear \u003cbr\u003e Wearing type: In-Ear\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eProduct Details\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eApplication: Sport,Working \u003cbr\u003e Charging Time.: earphone: 1h, charging dock: 2h \u003cbr\u003e Compatible with: iPhone,iPod,Mobile phone \u003cbr\u003e Connectivity: Wireless \u003cbr\u003e Frequency response: 20-20000Hz \u003cbr\u003e Impedance: 40ohms \u003cbr\u003e Music Time: 80mins \u003cbr\u003e Sensitivity: 105±3 dB \u003cbr\u003e Standby time: 60h \u003cbr\u003e Talk time: 80mins\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eExtended Function\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eBluetooth: Yes \u003cbr\u003e Bluetooth chip: Jieli 6904 \u003cbr\u003e Bluetooth distance: W\/O obstacles 10m \u003cbr\u003e Bluetooth mode: Hands free,Headset \u003cbr\u003e Bluetooth protocol: A2DP,AVRCP,HFP,HSP \u003cbr\u003e Bluetooth Version: V4.2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eBattery Information\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003eBattery Capacity(mAh): earphone: 35mAh Li-ion Battery, charging dock: 300mAh Li-ion battery \u003cbr\u003e Battery Type: Built-in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003eDimension and Weight\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003ePackage size (L x W x H): 8.00 x 8.00 x 5.50 cm \/ 3.15 x 3.15 x 2.17 inches \u003cbr\u003e Package weight: 0.1230 kg \u003cbr\u003e Product size (L x W x H): 4.20 x 1.60 x 1.00 cm \/ 1.65 x 0.63 x 0.39 inches \u003cbr\u003e Product weight: 0.0310 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e\n\u003cp\u003ePackage Contents\u003c\/p\u003e\n\u003c\/th\u003e\n\u003ctd\u003ePackage Contents: 1 x Pair of Earphones, 1 x Charging Dock, 1 x Protective Cover, 1 x USB Cable, 1 x Chinese User Manual, 1 x Buckle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e"}

i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds

Sku: 63022960
$29.99
Maximum quantity available reached.
26
  • Adopt Bluetooth V4.2, stable transmission, low power consumption and strong compatibility
  • Comes with 300mAh charging case for mobile charging, easy to store
  • Surround sound, comes with CVC6.0 noise reduction function, enjoy high-definition music
  • Ergonomic design gives you a stable and comfortable auditory effect when sporting, or walking
  • Suitable for running or other sports

i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbudsi9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds

i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds

i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbudsi9s Pair of TWS Wireless Bluetooth Earphones Mini Earbudsi9s Pair of TWS Wireless Bluetooth Earphones Mini Earbudsi9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds

General

Function: Answering Phone,Bluetooth,Microphone,Multi connection function,Song Switching,Voice Prompt,Volume Control
Material: ABS
Model: i9s
Type: In-Ear
Wearing type: In-Ear

Product Details

Application: Sport,Working
Charging Time.: earphone: 1h, charging dock: 2h
Compatible with: iPhone,iPod,Mobile phone
Connectivity: Wireless
Frequency response: 20-20000Hz
Impedance: 40ohms
Music Time: 80mins
Sensitivity: 105±3 dB
Standby time: 60h
Talk time: 80mins

Extended Function

Bluetooth: Yes
Bluetooth chip: Jieli 6904
Bluetooth distance: W/O obstacles 10m
Bluetooth mode: Hands free,Headset
Bluetooth protocol: A2DP,AVRCP,HFP,HSP
Bluetooth Version: V4.2

Battery Information

Battery Capacity(mAh): earphone: 35mAh Li-ion Battery, charging dock: 300mAh Li-ion battery
Battery Type: Built-in

Dimension and Weight

Package size (L x W x H): 8.00 x 8.00 x 5.50 cm / 3.15 x 3.15 x 2.17 inches
Package weight: 0.1230 kg
Product size (L x W x H): 4.20 x 1.60 x 1.00 cm / 1.65 x 0.63 x 0.39 inches
Product weight: 0.0310 kg

Package Contents

Package Contents: 1 x Pair of Earphones, 1 x Charging Dock, 1 x Protective Cover, 1 x USB Cable, 1 x Chinese User Manual, 1 x Buckle

Customer Reviews

Based on 26 reviews
5 Star
77% 
20
4 Star
23% 
6
3 Star
0% 
0
2 Star
0% 
0
1 Star
0% 
0
Customer Photos
Write a Review
  • Reviews

Thank you for submitting a review!

Your input is very much appreciated. Share it with your friends so they can enjoy it too!

01/14/2019

IPhone fairing better.

Size shape genuine past of smoking. Sound Quality to make. Best battery Pullo table hour $ min return. IPhone fairing better.

J
01/13/2019
JPSA

Great product!!

Very good earphone

JPSA verified customer review of i9s Pair of TWS Wireless Bluetooth Earphones Mini EarbudsJPSA verified customer review of i9s Pair of TWS Wireless Bluetooth Earphones Mini EarbudsJPSA verified customer review of i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds
01/13/2019

for 4

Advantage: Its suitable for the price and resemblance with true airpods. Cons: led blinking every 10 seconds, its rest emb��tant but overall its rest A good product.

 verified customer review of i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds
01/13/2019

Disign sympa

Disign sympa more aigu pas ouf

01/13/2019

fast delivery

a very fast delivery, in about 2 weeks. the product works perfect the sound, bass tones are oke. i bought it for running and in the gym and it fits okay. i would reccomend thuis product and the seller

 verified customer review of i9s Pair of TWS Wireless Bluetooth Earphones Mini Earbuds

Where can we deliver the package to?

We can ship to most countries in the world.
Countries not shipped to include:  Afghanistan, Cambodia, Republic of Ireland, Republic of Korea, Western Sahara.
Click the button on the website check out page then you can see if this product can be delivered to that destination country.
For example:

Shipping Country

What shipping methods are offered, and what are the respective shipping times?

We offer free shipping worldwide for a safe and convenient shopping experience, below are the estimated shipping times (Hong Kong and our Warehouses).

China Warehouse:
Shipping Type Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days)
Free Shipping Standard Shipping United States 3.2% 41.12% 42.88% 12.8% 19.15
Spain, United Kingdom, Italy, Germany, France & Portugal 38.8% 20% 38.9% 2.3% 15.15
Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 13.79% 72.37% 11.37% 2.32% 18.66
Russia 0% 4.45% 84.41% 11.1% 28
Japan, Korea 0% 21.30% 68.80% 9.66% 17.75
Brazil 0% 0% 23.91% 72.09% 38.6
Turkey 0.06% 37.75% 59.05% 3.1% 20.33
Thailand, Singapore & Malaysia 0% 40.39% 56.12% 2.6% 16.2
Other countries 0.7% 38.79% 47.94% 8.56% 23.57

Note: The above shipping time is calculated by using calendar days. This is a general guide and delays caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

 

My package says delivered, but I didn’t receive it.

Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

 

Do you combine orders?

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.

 

Why is my order unfulfilled?

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

 

My international package is stuck in the US.

We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan.

If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

 

Can I have my order delivered to a PO Box address?

>Yes! We do deliver to PO boxes. :)

 

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the USPS website, though!

If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!

 

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

 

What should I do if my order hasn’t been delivered?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order.

 

What countries do you ship to?

We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of the Ukraine, Sudan and Syria.

Yes, wherever you are, we will be able to deliver the products to you.

FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL.

However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.

Some of Gazechimp products are supposed to ship with a manual but...

sometimes the manual just isn't very good, and you need more help with the product.

sometimes we made a mistake and the manual was not put in the box.

sometimes the product is new, and the manufacturer manual was so dire, we took it out!

sometimes the manufacturer thought they were only selling this product B2B, so there is no manual.

Here's how we'll help:

Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.

If a manual was omitted accidentally, we'll give you a link where you can download it.

If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

First, check the details in the product description again on gazechimp.com to make sure it is supposed to have what you think it should.

If you're really missing something, please contact us, and here's how we'll handle it:

Give us your order number and the product code.

If the missing part is hard to describe, please provide a photo and reference a similar product photo on gazechimp.com.

If we confirm something is missing, we'll send it out to you free of charge.

Is something missing from your order? Then simply follow these steps:

Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.

Check the status and comments of your order on Gazechimp, and see if you received any emails from Gazechimp about the order.

It's possible we split your order into more than one delivery to speed things up.

Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing.

We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched... meaning that the item(s) went missing during shipping and has been lost/stolen.

(This is very rare, but it can happen.)

If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint.

You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your Gazechimp order history.

It's imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system.

They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.

In order to combat fraud, we cannot independently verify lost/stolen item complaints.

This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation.

If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate Gazechimp.

In that case we will inform you and either pass on the refund directly or make a new delivery to you - it will be your choice to make.

Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on Gazechimp in the meantime if you need the products urgently.

Usually, when you import goods from Gazechimp, the packet will be inspected by your local Customs office.

There's usually no reason to worry because:

Gazechimp provides all the necessary paperwork for your shipment;

In most countries it's pretty easy to import most kinds of consumer electronics;

The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility.

For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country,

that is your responsibility to know about before you order from Gazechimp. If the delivery failed for that reason, we cannot offer any compensation,

because as the importer it's your job to know about the local regulations.

Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods:

in this case, it is your responsibility to know about this before you place an order on Gazechimp, and in the case of a failed delivery, we cannot offer any compensation.

As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Related Products